About automatic domain renewal and invoice payment.
Automatic Renewal
It is important to note that your domain name renewal is automatic by default on your BrandShelter portal.
Your account and all its products/services are set to automatic renewal: domain portfolio and SSL certificates, TMCH, Monitorings.
Deletion must be explicitly requested on your customer portal, if applicable, before the automatic renewal of your domain (i.e. before Renewal start date): How to cancel a domain name / stop a service?
Therefore, it is not required to explicitly request the renewal of your domains, except for those for which you have requested automatic deletion on the expiration date (AUTOEXPIRE) and which will then be deleted without any action on your part.
How to disable automatic renewal?
To disable automatic renewal for a domain, you must request its deletion using the "Let expire automatically" or "Delete immediately" option (note that some extensions do not allow automatic expiration and will only display the "Delete immediately" option).
When a domain is configured to be deleted upon expiration (at expiration date), if you wish to renew it, you must renew before its Renewal Start Date, which is often earlier than its expiration date, to avoid deletion. No additional fees are applied in this case; only the renewal cost is charged.
Are there renewal and/or domain reactivation fees?
Restoration fees are only applied when a domain has been deleted and you wish to recover it while it is already being deleted. Restoring the domain is then charged in addition to the renewal fees (the price depends on the extension/TLD).
The "Renewal start date" is the date from which the system will automatically renew the domain. It is therefore crucial to cancel the domain renewal before this date.
If the domain is renewed after this date, you will be charged for the renewal.
Invoices & Payment
Your invoices will be issued and sent upon renewal of your services or the following month, depending on the billing period set in your Billing Settings. You can find and download them in your portal under Billing > Invoices, and you can review or edit your billing details and information in the Billing > Settings section.
How do I pay my invoices?
Regarding the payment of your invoices, which are listed and downloadable in the "Billing" section of the menu, you can use your preferred payment method: Bank transfer (manual), Check, Credit card, Direct debit - requires a direct debit mandate agreement.
To pay by credit card, you can add a card now so that payment is processed automatically when an invoice is pending; or add it after receiving the renewal notification email with the invoice due, and the outstanding invoice amount will be automatically charged to your credit card.
Important: If you wish to pay by credit card, after adding the card, you will need to verify and select the corresponding "credit card" payment method in the Billing > Settings section.
Once you have changed the payment method, payment will be automatically processed to your credit card when the domain is due for renewal and/or the invoice is issued and pending payment.
Adding a credit card - payment by credit card
How to view and verify rates?
You can check rates on your customer portal under Billing > View prices, accessible from the menu.
Feel free to contact your account manager and/or our customer support for more information and/or assistance.